Zelle® is a fast, safe and free1 way to send money to friends and family
Zelle® is available from your online and mobile banking account so you don’t need to download anything new to start sending and receiving money!2
How to Start Using Zelle®
- Enroll or log into online banking or our mobile banking app
- Select “Send Money with Zelle®“
- Accept Terms and Conditions
- Select your U.S. mobile number or email address and deposit account
That’s it! You’re ready to start sending and receiving money with Zelle®.
Using Zelle® is:
Send money directly with Zelle® from your account to others, typically in minutes3
Send and receive money with Zelle® right from our online banking or mobile banking app4
Send money with Zelle® using the recipient’s U.S. mobile number or email address
Watch the Video to Learn More About Zelle®!
Frequently Asked Questions
Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.3 With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.4
You can send money to friends, family and others you trust.4
Since money is sent directly from your bank account to another person’s bank account within minutes,3 it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
To start using Zelle® at Eagle Bank, you must be enrolled in Eagle Bank online banking or mobile banking. If you are already enrolled in Eagle Bank online banking or mobile banking, log-in to our online banking or our mobile banking app. After enrolling in Eagle Bank online banking or mobile banking, click on “Send Money With Zelle®” to complete Zelle® enrollment. You must enter your email address or U.S. mobile number and select the deposit account you want to use to send and receive money with Zelle®.
You can send, request or receive money with Zelle®.
To get started, log into Eagle Bank’s online banking or mobile app, navigate to online banking or mobile banking and select “Send Money With Zelle®.” Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you’re ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply add a trusted recipient’s email address or U.S. mobile phone number, enter the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.3
To request money using Zelle®, click “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and tap “Request.”5
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.3
If you have not yet enrolled with Zelle®, click on the link provided in the payment notification you received via email or text message, then select Eagle Bank.
Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money. After enrolling with Zelle® through our online banking or mobile app, you should never provide your bank information upon receiving a Zelle® email requesting this information.
Zelle® is a great way to send money to family, friends and people you are familiar with such as your personal trainer, babysitter or neighbor.4
Since money is sent directly from your bank account to another person’s bank account within minutes,3 Zelle® should only be used to send money to friends, family and others you trust.
Neither Eagle Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected, or sent to the wrong recipient.
It’s easy — Zelle® is already available within Eagle Bank’s mobile banking app or online banking! Log into your account and follow a few simple steps to enroll with Zelle® today.
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
When you enroll with Zelle® through your online banking or mobile banking app, your name, Eagle Bank and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with Eagle Bank).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its “directory” and notifies you of the incoming payment, then directs the payment into your bank account, all while keeping your sensitive account details private.
In order to use Zelle®, the sender’s and recipient’s bank accounts must be based in the U.S.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and the payment cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call our customer support team at (501) 362-5821, so we can help you.
Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by a separate service from Zelle® and can take one to three business days to process.
You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.
Money sent with Zelle® is typically available to an enrolled recipient within minutes.3
If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient’s account, typically within minutes; however, it can take up to three days.3
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact our customer support team at (501) 362-5821.
Yes! They will receive a notification via email or text message.
Keeping your money and information safe is a top priority for Eagle Bank. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe. Zelle® will never ask for your personal information or your bank account number.
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Eagle Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team at (501) 362-5821 and ask them to move your email address or U.S. mobile phone number to Eagle Bank so you can use it for Zelle®.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle® through your banking app and online banking. Please call our customer support team at (501) 362-5821 for help.
There is no fee associated with sending or receiving money using Zelle®. There is a fee of $30.00 if a cancellation is requested and the funds have not already been deducted from your account.
Don’t have the Eagle Bank mobile app?6
Download it for free:
1. Mobile network carrier fees may apply.
2. You must have an account at Eagle Bank to register for online banking. Terms and conditions apply.
3. U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.
4. Both parties must have a bank account in the U.S. to use Zelle®.
5. Payment requests to persons not already enrolled with Zelle® must be sent to an email address.
6. App Store is a service mark of Apple Inc. Google Play store is a registered trademark of Google, Inc.
Eagle Bank and Zelle® have the right to restrict customers transactions and usage.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.