Eagle Bank & Trust offers Zelle®
Eagle Bank|October 25, 2022
Eagle Bank & Trust Shares Three Safety Reminders for Using Digital Payments
September 2022 – Eagle Bank & Trust today announced three key safety reminders for sending and receiving money safely when using digital payments. Digital payment safety is more important than ever, as a quarter of consumers surveyed reported being a victim of a scam, and almost half of the respondents reported knowing someone who was scammed, according to the findings of an April 2021 study commissioned by Zelle®.
“We are proud to offer Zelle® to the Arkansas community,” said Jeff Lynch, President and CEO “It’s important to educate our customers and community about how to use it, and any other digital payments services, safely.”
Three safety reminders for sending and receiving money with Zelle®:
- Only send to those you trust
Money sent can’t be canceled if the recipient is already enrolled with Zelle®. So, it’s important to only pay only those you trust and for items you know you’ll receive.
- Beware of scams
One example of a payment scam, is buying concert tickets at a price that seems too good to be true, from a stranger and never receiving the tickets. If the seller asks you to use Zelle® to purchase the tickets, you should refuse unless the seller is a person you personally know. We are seeing scams currently, where monies are being sent to customers, with the request to send some of those monies to another individual. Please call your bank branch or customer service at (501) 362-5821, if you are unsure. Only send money to people that you know.
Neither Eagle Bank & Trust nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.
- Treat Zelle® like cash
Confirm you typed your recipient’s information correctly before you send them money. When in doubt, contact your friend to verify their email or U.S. mobile number they used to enroll with Zelle® before you hit “Send.”
In the case where an Eagle Bank & Trust customer sends a Zelle® payment to an unintended recipient, which can be done by mistyping an email or U.S. mobile number, we recommend contacting us immediately to file an incorrect account-customer error dispute claim. Zelle® does not hold or handle any funds. Zelle® provides messaging between the sender’s financial institution and the recipient’s financial institution to facilitate the payments.
You can monitor transactions by setting up alerts on your account activity and transactions through your online banking. Simply, select the bell icon, then settings. This will allow you to set your own criteria as to what alerts you would like to see on your account activity. If you have any questions, visit your local branch or call Customer Service at 501-362-5821.
For more information about Zelle®, go to our website on our Mobile Banking Page.
About Zelle®
Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle® makes it fast, safe, and easy for money to move. The Zelle Network® connects financial institutions of all sizes, enabling consumers and businesses to send fast digital payments to people they know and trust with a bank account in the U.S. Funds are available directly in recipient’s bank account generally within minutes when the recipient is already enrolled with Zelle®. To learn more about Zelle® and its participating financial institutions, visit http://www.zellepay.com
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Additional Zelle® Safety Resource: https://www.zellepay.com/pay-it-safe